INFORMATION PROVIDED IN THIS WEBSITE IS FOR INFORMATION PURPOSE ONLY AND SHALL NOT CONSTITUTE AN OFFER OR SOLICITATION TO INVEST IN CELLYANT GLOBAL SICAV-SIF OR ANY OF ITS SUB-FUND. IN CONSIDERATION OF RESTRICTIONS MENTIONNED BELOW, INVESTORS CONTEMPLATING AN INVESTMENT IN THE FUND ARE REQUIRED TO CONTACT CELLYANT FOR AN ASSESSMENT OF THEIR SITUATION.
REGISTRATION AND LICENCES
Cellyant Capital Management SA
- Registered at the Luxembourg Registry of Companies as a Société Anonyme under number B201124.
- Licensed by the Commission de Surveillance du Secteur Financier as:
- Management Company under Chapter 16 of the Law of 17 December 2010 under number S00001020;
- Alternative Investment Fund Manager under the law of 12 July 2013 under number A00001500.
Cellyant Global SICAV-SIF
- Registered at the Luxembourg Registry of Companies as a Société d’Investissement à Capital Variable – Fonds d’Investissement Spécialisé under number B201152.
- Authorised by the Commission de Surveillance du Secteur Financier as Specialised Investment Fund that fall under the Law of 13 February 2007 under number O00008666.
Restrictions linked to investors’ qualification
The Cellyant Convergence Fund has been designed for professional clients and duly skilled investment professionals. The Cellyant Convergence Fund is notably not recommended to retail investors or investors that could not elect to be treated as professional as per Annex II of the MIFID (Directive 2004/39/EC).
This website has been designed for information purposes only and does not provide enough material to found a properly-informed investment decision. Potential investors are required to make their own assessment of risks induced by the fund strategies and take definitive investment decisions based on external advice, legal documentation (including the fund prospectus) and / or any relevant information notably available by contacting Cellyant.
Cellyant Convergence shall be distributed in Luxembourg only. Cellyant Convergence shall be available to distribution in several other European jurisdictions soon, subject to the notification procedure provided in the Alternative Investment Fund Directive.
The swift and robust management of customers feedbacks and complaints forms an integer part of Cellyant’s commitment to deliver the highest level of service.
Prospects, investors and partners are invited to voice out any concern or remark they deem could be useful to the overall improvement of Cellyant’ services by contacting Cellyant:
- Either by using the contact form on this website;
- or by regular mail to:
Cellyant Capital Management SA
Head of Compliance
4, rue de la Grève
Grand Duchy of Luxembourg
In the event you would consider that a contractually or legally-guaranteed right is about to or has been violated and you are consequently looking for the said violation to be prevented, redressed or compensated, your request will be regarded as a formal complaint and dealt with in accordance with the principles described below.
1- Initial Complaint
When filing a formal complaint, please include the following information:
- Full identification of the complainant and contact person,
- Detailed information about your complaint,
- Information on the legal grounds for your complaint,
- Details about remedies actually sought (no action, redress or compensation).
A written acknowledgement of receipt will be provided to you within a period which shall not exceed 10 business days after receipt of the complaint, unless the answer itself is provided within this period.
Your complaint shall be investigated and answered within one month from the reception of the request. The answer shall contain:
- An assessment of your claim;
- An explanation of Cellyant’s position;
- Where relevant, a proposal to settle the dispute.
Should you consider Cellyant’s initial reaction to be inappropriate in consideration of your expectations, you may ask for an escalation of the case to Cellyant’s Board of Directors.
The Board of Directors shall review the case and provide Cellyant’s definitive position within a maximum one month period.
3- CSSF Alternative Dispute Resolution Mechanism
In order to help and speed up dispute resolution, the Commission de Surveillance du Secteur Financier (Luxembourg Financial Regulator) has implemented and maintains a free of charge Out-of-Court complaint resolution mechanism, in accordance with CSSF Regulation n° 16-07.
You may resort to the CSSF provided that your request has been formally submitted and that:
- It has not been answered in a satisfactory manner within one month from its sending and you are not willing to wait for the finalization of Cellyant’s complaint resolution procedure described above;
- You are not satisfied with the outcome of Cellyant’s complaint resolution procedure described above.
The referral of the case to the CSSF under Regulation n° 16-07 is possible within one year as from the date of the initial filing of your request to Cellyant.
Before filling a request to the CSSF under its Out-of-Court complaint resolution mechanism, you are invited to get acquainted with:
- The CSSF webpage dedicated to complaints and providing details about the conditions and actual process for filing a request as well as the procedure itself;
- CSSF Regulation n°16-07 available on the CSSF website.
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